Pledge to our Customers

Customer service is our business and customer service satisfaction is our goal. At the Cleveland Heights-University Heights Public Library your needs are our top priority. Our goal is to anticipate those needs and fulfill them the best we can to provide you with a rewarding library experience.

• We will provide courteous, prompt and accurate service to you.
• We will listen carefully to your needs.
• We will provide the assistance you need or will put you in contact with someone who can.
• We will provide you with information and resources that are based on current and verifiable sources. The information will be clearly communicated and given in a timely manner.
• We will provide an environment that supports our services.
• We will ensure that service to you is our top priority.